Terms of sale

Mono Moment

1. GENERAL TERMS

These Terms of Sale ("Terms") govern the purchase and sale of products offered by Mono Moment ("we," "us," "our," or "Company") through our website and any authorized sales channels. By placing an order with us, you ("Customer" or "you") agree to be bound by these Terms.

2. PRODUCT INFORMATION

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, colors, or other content are accurate, complete, reliable, current, or error-free.

2.2 Product Specifications

Our monochrome coloring books feature:

  • 35-65 black and white illustrations
  • High-quality paper (160-180gsm)
  • Double-sided printing
  • Spiral binding (as specified)
  • Water-based marker compatible

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.

3. PRICING AND PAYMENT

3.1 Prices

  • All prices are listed in US Dollars (USD) unless otherwise specified
  • Prices are subject to change without notice
  • The price charged will be the price displayed at the time of order placement
  • Promotional discounts cannot be combined unless explicitly stated

3.2 Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shopify Payments
  • Other payment methods as displayed at checkout

3.3 Payment Processing

  • Payment is processed at the time of order placement
  • You authorize us to charge the payment method provided for the total order amount
  • All payments are processed securely through encrypted payment gateways

3.4 Taxes

  • Sales tax will be calculated and added at checkout where applicable
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country

4. ORDERS

4.1 Order Acceptance

  • Your order constitutes an offer to purchase products
  • We reserve the right to accept or reject any order for any reason
  • Order confirmation does not guarantee acceptance
  • We may require additional verification before accepting orders

4.2 Order Modifications

  • Orders cannot be modified or canceled once payment has been processed
  • Contact us immediately at [support email] if you need to make changes
  • We will make reasonable efforts to accommodate modification requests

4.3 Pricing Errors

If we discover a pricing error after you've placed an order, we will:

  • Contact you for instructions before processing the order
  • Offer you the option to purchase at the correct price or cancel the order
  • Provide a full refund if you choose to cancel

5. SHIPPING AND DELIVERY

5.1 Shipping Methods

We offer the following shipping options:

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 3-5 business days (where available)
  • International Shipping: 10-21 business days

5.2 Shipping Costs

  • Shipping costs are calculated at checkout based on destination and shipping method
  • Free shipping may be offered on orders meeting minimum purchase requirements
  • International shipments may incur additional customs fees (customer's responsibility)

5.3 Processing Time

  • Orders are typically processed within 1-5 business days
  • Print-on-demand products may require 3-5 additional business days for production
  • Processing times may increase during promotional periods or holidays

5.4 Delivery

  • Delivery times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers, customs, or force majeure events
  • You are responsible for providing accurate shipping information
  • Risk of loss passes to you upon delivery to the carrier

5.5 Tracking

  • Tracking information will be provided via email once your order ships
  • You are responsible for monitoring tracking and ensuring someone is available to receive the package

5.6 Undeliverable Packages

  • Packages returned as undeliverable due to incorrect address or customer unavailability may be subject to a restocking fee
  • Refunds for undeliverable packages will be issued minus original shipping costs and any restocking fees

6. RETURN AND REFUND POLICY

6.1 Satisfaction Guarantee

We want you to love your Mono Moment coloring book. If you're not completely satisfied, we offer a 30-day satisfaction guarantee.

6.2 Eligible Returns

You may return products within 30 days of delivery if:

  • The product is unused and in original condition
  • The product has manufacturing defects
  • You received the wrong product
  • The product arrived damaged

6.3 Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or written in
  • Digital products or downloads
  • Products damaged by customer misuse
  • Products returned more than 30 days after delivery

6.4 Return Process

To initiate a return:

  1. Contact us at [support email] within 30 days of delivery
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the product back using the provided instructions

6.5 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or defective product
  • We recommend using a trackable shipping method
  • We are not responsible for items lost or damaged during return shipping

6.6 Refunds

  • Refunds are processed within 5-7 business days of receiving the returned product
  • Refunds are issued to the original payment method
  • Original shipping costs are non-refundable unless the return is due to our error
  • Promotional discounts applied to the original order will be deducted from the refund

6.7 Exchanges

  • We do not offer direct exchanges
  • To exchange a product, return the original item for a refund and place a new order

7. DAMAGED OR DEFECTIVE PRODUCTS

7.1 Notification

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery
  • Provide photos of the damage or defect
  • Include your order number

7.2 Resolution

For damaged or defective products, we will:

  • Offer a replacement at no additional cost, OR
  • Issue a full refund including original shipping costs

7.3 Our Responsibility

We are not responsible for damage that occurs:

  • During improper use or handling
  • After the product has been used
  • Due to normal wear and tear

8. INTELLECTUAL PROPERTY

8.1 Copyright

All illustrations, designs, text, graphics, and content are protected by copyright and owned by Mono Moment or our licensors.

8.2 Personal Use Only

Products purchased are for personal, non-commercial use only. You may not:

  • Reproduce, distribute, or sell our illustrations
  • Use our designs for commercial purposes
  • Digitally reproduce or share our content
  • Create derivative works from our products

8.3 Trademark

"Mono Moment" and all associated logos are trademarks of Mono Moment. Unauthorized use is prohibited.

9. LIABILITY LIMITATIONS

9.1 Disclaimer of Warranties

Products are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9.2 Limitation of Liability

To the maximum extent permitted by law:

  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for indirect, incidental, special, or consequential damages
  • We are not responsible for any physical or mental health outcomes from product use

9.3 Therapeutic Claims

Our products are designed for relaxation and enjoyment. While scientific research supports the anxiety-reducing benefits of structured coloring activities, our products:

  • Are not medical devices
  • Are not substitutes for professional mental health treatment
  • Do not guarantee any specific health outcomes

10. CUSTOMER CONDUCT

You agree not to:

  • Use our website or products for any unlawful purpose
  • Attempt to harm or interfere with our systems
  • Engage in fraudulent activity
  • Harass our staff or other customers
  • Violate any intellectual property rights

11. PRIVACY

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By making a purchase, you consent to our Privacy Policy.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

12.2 Informal Resolution

Before filing any legal claim, you agree to attempt to resolve the dispute informally by contacting us at [support email].

12.3 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12.4 Class Action Waiver

You agree to resolve disputes on an individual basis only, not as part of a class action or representative proceeding.

13. FORCE MAJEURE

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics or epidemics
  • War or terrorism
  • Labor disputes
  • Supply chain disruptions
  • Government actions or regulations

14. MODIFICATIONS TO TERMS

14.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

14.2 Notification

Material changes will be communicated via:

  • Email to registered customers
  • Notice on our website
  • Social media announcements

14.3 Continued Use

Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the modified Terms.

15. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Mono Moment regarding your purchases.

17. CONTACT INFORMATION

For questions about these Terms of Sale, please contact us:

Mono Moment
Email: hello@mono-moment.com
Website: mono-moment.com
Response Time: Within 24-48 hours

18. ACKNOWLEDGMENT

By placing an order with Mono Moment, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.